Use Cases

The West Coast of Tasmania is strongly associated with wilderness, mining and tourism, rough country and isolation. Coastal populations include Strahan, situated on Macquarie Harbour, inland population centres of Queenstown, Zeehan, Tullah and Rosebery and the small historic townships of Gormanston and Linda are all within a short distance from magnificent lakes, rivers, rainforests, dunes and historic sites.

In addition to caring for the local population, the health services provide care for tourists and the increasing numbers of temporary and fly in/fly out miners, increasing the requirement for access to clinical records held elsewhere.

Ochre Health runs 4 general practices and provides medical generalist staff for 2 rural hospitals/nursing stations (under contract with the Tasmanian health department) on Tasmania's west coast.

Patients living on the west coast access these services for primary, emergency and some secondary care but are often required to travel to Burnie, Hobart and Launceston for specialist care, although there are some visiting services and use of telehealth is increasing.

Ochre Health implemented the national 'My Health Record' system (MyHR) in May 2015 in a bid to improve access to health information across their services (including access to hospital discharge summaries), and to improve access to information with distant providers by sharing health information and uploading health summaries.  This video walks you through their experience and includes interviews with patients, their doctors and the practice staff.

Professor Dennis Pashen, rural generalist, outlines in detail the issues experienced working in rural Tasmania and how access to electronic discharge summaries and medication reviews can help the GP provide quality care to their chronic and complex disease patients and improve the continuity of care across the practices.

Duke and his wife Brenda are lifelong residents of Queenstown.  Access to health services and travelling long distances are challenges they endure.  Using eHealth and telehealth technologies will reduce the need to travel and will give up to date information to the patient and their healthcare providers.

Carol came to practice nursing after a long career as a clinical nurse in a range of hospital settings and she loves the joy and challenges of working in rural primary care. Carol coordinates care for patients with chronic conditions.  She can see real benefits for her patients in having an eHealth record.

Enthusiastic practice staff are key to introducing eHealth to patients and paving the way for patients to share their health information with those responsible for their care.  Tineke the Practice Manager outlines the difficulties experienced in managing four practices on the west coast and why now was the right time for Ochre Health to use the national eHealth record system (PCEHR).

Mandy has 20 years experience working in a doctor's surgery. She is well known and loved by her local community. Patient trust was a key component that enabled them to register 90% of their patients in the national eHealth record system (PCEHR).

Nicole is a medical receptionist at Rosebery.  Time saved by staff in gathering patient information and patients having access to their current health information are the key benefits for Rosebery.

Over the past 12 months there has been a number of software improvements made to the PCEHR which have improved its utility. This process continues with input from clinicians.  Dr Pashen demonstrates a new training environment that anyone can access via the web using Best Practice, Communicare, Genie and Medical Director software.

Warning: All the resources listed on this page, are copyright of ACRRM and cannot be reproduced or used without ACRRM branding. Please contact our eHealth team - ehealth [at] acrrm [dot] org [dot] au

The development of these videos was supported by the Australian Government, Department of Health